Acceptance of Complaint

• Dispute shall be commercial in nature.
• The complainer shall be a trading establishment/ company registered at the Economic Development Authority Dubai.
• The dispute shall not have been determined or in the process of being heard before any other judicial/legal/administrative authority.

Hints

• Document the contractual relation by virtue of a clear and detailed contract made according to the rules and laws enforced in the country.
• Ascertain legal status of the company you will be contracting with by obtaining a copy of the commercial license or inquire about logging on to the web site of the Development of Economic Development /Electronic Servicesdubaided.gov.ae for companies registered in Dubai or their affiliates.
• Ensure that the specifications of the received product conform to those mentioned in the bill/contract.
• It is preferable to transfer the value of goods through banks; secure your dealings through bank letters of credit to guarantee your rights.
• Be keen to keep all contracting papers and correspondence to guarantee your right.

Advantages of Filing a Complaint with the Economic Development Authority

• Complaint will have an official character.
• Expeditious and flexible determination of cases within 10 business days.
• Service fee 3000 AED.

A claim will only be accepted if it:

• commercial in nature.
• the complainee shall be a trading establishment/ company registered at the Dubai Department of Economic Development.
• the dispute shall not have been determined or in the process of being heard before any other judicial/legal/administrative authority.
• the necessary documents and evidence of the claim is uploaded.
• if the case is approved for processing then a fee of AED 3000 (almost US$820) needs to be paid to Dubai Exports India Office.

Requirements of Filing Complaints